FAQs

No worries! Contact our Customer Care Team: Call 866.708.0177

We accept print-ready PDFs only. Please review our Artwork Specifications Grid to learn more about the artwork specifications required for each print process. Also review the "Product Details" listed on each product page before placing your order.

Contact our Customer Care Team!

TOG.ink is a custom print tool for designers who want to upload their complete and finished artwork to create unique stationery pieces, so we do not offer artwork modification services. Your order will print exactly as you have uploaded it.

You will see what the product looks like as you upload your artwork but you can also click on "Preview" in the shopping cart to see a PDF preview of your item.

Your order will be stored in your shopping cart for 180 days.

Yes, if you have created an account, you can save your work to "My Projects" in your account. From the shopping cart, click the Save for Later link to move items to "My Projects" and out of the cart.

An order is sent to production shortly after it is submitted. Therefore, any changes needed after an order is submitted must be made as soon as possible via a phone call to our Customer Care Team at 866-708-0177. If the order is submitted outside of Customer Service hours, the request for changes will not be received until the following business day and we cannot guarantee changes can be made.

We collect sales tax for all 45 required states and the District of Columbia. States that do not have sales tax are: Alaska, Delaware, Montana, New Hampshire and Oregon. We do offer tax exemption for businesses that can provide proof of exemption. Please email your tax exemption certificate(s) to taxforms@theoccasionsgroup.com to get set up. Please Note: TOG.ink is required to have sales tax exempt forms on file to avoid charging sales tax for orders shipped to some states. Please refer to your new account materials or call Accounts Receivable at 800-651-6789 to see if a sales tax exemption form is required for your state.

Your credit card statement will show The Occasions Group.

Digital, thermography, letterpress, foil stamping, White Ink, enhanced raised foil and UV printing on clear stocks. Visit Our Homepage to learn more about each print process and you'll understand why.

Yes, in most cases! This is a huge benefit when working with us; we call it "print pairings". We pair digital print with timeless treatments to create new looks that are on trend. Some of our favorite print pairings are digital + foil, letterpress + foil and digital + thermography.

Yes, you can find 2-color letterpress items when you shop all letterpress. Look for items with L + L listed on the card image. Save and upload artwork as instructed in the product detail bullets. Please read Designing for Print before creating your artwork for submission.

A second color can be added to any thermography item. Upload a separate PDF for each ink color. There is a minimal extra charge applied after the second PDF is uploaded. Please read Designing for Print before creating your artwork for submission.

Yes, we can do two foil colors. Contact Customer Care Team to receive an estimate. Please read Designing for Print before creating your artwork for submission.

Yes, we can offer blind embossing. Please submit a Custom Quote Form and our Customer Care Team will get back to you. Please note: blind embossing is not available on cotton papers. However, you can achieve a similar look with blind letterpress (which is debossed instead of embossed). See below.

Yes, choose any letterpress item, and choose the "debossed" option in the color selection when ordering.

Embossing is not available with letterpress items because we cannot emboss 100% cotton papers.

You may request additional print processes. Please note that adding a second, third or fourth print process is dependent on the other print process(es) you want. Please submit a Custom Quote Form and our Customer Care Team will get back to you.

We offer the paper variety and quality you should expect from a leader in the social and custom print industry. Visit Our Papers and we'll show you (as well as we can on screen) just how impressive our paper options are.

Beautiful! Although photos that sparkle aren't for everybody so we do offer a second option. You can upload a separate layer behind your digital art that indicates in solid black where you don't want glitter to appear (in this instance, the area where your photo will be) and we will run a hit of white in that specific area to knock out the glitter effect. You will upload this separate layer in Artwork Area #2 in the artwork upload process.

See swatch pdfs (with their corresponding PMS numbers) for letterpress, thermography and foil.

The Occasions Group has been awarded the G7® Master Qualification by Idealliance, which means we use the most modern technology, techniques, proofing and press control standards available to produce a close visual match from proof to print. Idealliance's industry-leading set of best practices for achieving gray balance allows for impeccable color alignment across the manufacturing process.

Yes, but we only suggest digital print for QR codes to ensure they work properly. We cannot guarantee QR codes will work properly in any other print process and will not cover the cost of a reprint.

In some cases, yes. However, digital printing is not available on customer supplied stock due to the stock criteria and conditions that need to be met to protect the integrity of our digital printing presses. If you are interested in supplying your own stock for a different print process, please submit a Custom Quote Form and our Customer Care Team will get back to you.

We recommend a file size of 5MB or under for the fastest upload. Our system can accept up to 50MB but the file will take longer to upload and may error out. TIP: Removing the "editing capabilities" when saving your file will usually result in an optimal file size for uploading, yet a high resolution for print.

We offer a template for every product! Click the link found in the product's details to download the correct template.

Look for the matching code. You might be familiar with codes A1, A2, A6 and A7. At TOG.ink, you will find other codes as well. Make sure you choose the envelope with the same code as the product you're ordering. For example, the 5 1/2 x 5 1/2 square flat card will have code S1 in the title. Therefore, you should find the envelope with S1 in the title to ensure you have the correct match.

We're committed to adding new products every couple months. If you'd like an estimate for something that's not currently online, please fill out this Custom Quote Form .

Please refer to the item's Product Detail page for estimated production times. Please note: orders placed after 2:00pm CST will start production the following day as "day 1". If you order more than one item, the item with the longest production time will determine the ship date for the whole order. We use flat rate shipping, which means shipping rates are based on the order value before discounts are applied. See the Flat Rate Shipping Table.

See the Flat Rate Shipping Table for shipping options including next-day delivery. Please note shipping time is actual transit time, not including production days.

You will receive one or more tracking numbers in the confirmation email we send when your order has shipped.

Most stationery and paper goodies orders will ship from our facility in North Mankato, Minnesota. Most products found under Gifts and More will ship from our facility in Greenville, North Carolina.

A packing slip with no pricing will be placed in the package.

We do our best to make sure every item is printed exactly as ordered. However, if we made a mistake printing or fulfilling your order, we will work with you to reach 100% satisfaction. Please get in touch with our Customer Care Team if you have any questions or concerns. They're always happy to help!

Due to the nature of custom print, returns are not allowed. If there is a problem with your order, please contact the Customer Care Team by phone, email or online chat. One of our specialists will help you resolve any issue you may have.

We offer a fast turnaround on all products, which means orders are sent to production almost immediately after being placed. Please contact the Customer Care Team as soon as possible after you have placed your order to see what changes can be made.